HERON'S CROSSING COVID-19 PROTOCOL

August 4, 2021

Because of the rise in new COVID cases related to the variants, along with the change in CDC recommendations, we have updated our COVID policies.

Our goal during this time and all times is to be here to support you through the loss of your beloved friend and to help your pet say goodbye peacefully and gently at home where they are most comfortable.

What we are doing:

  • Our veterinarian has been fully vaccinated
  • If our veterinarian becomes ill with COVID symptoms, she will immediately self-isolate, pursue COVID-19 testing if available, and not return to work for 14 days or until cleared by her doctor
  • We are continuing to take extra hygiene and distancing precautions at all home visits, including:
    • Using hand sanitizer or washing hands before and after each appointment and frequently otherwise
    • Carrying disinfectant spray in vehicle so that belongings that others may have touched can be disinfected
    • Maintaining social distance of 3 to 6+ feet at all times, unless working directly with the pet
    • Our doctor will continue to wear a mask when in a family’s home for everyone’s safety
  • Payment can be made prior to the visit, but checks and cash are also accepted
  • If weather conditions and pet temperament make it possible, the appointment may be performed outdoors to maximize personal space.

What we ask of you during this time:

  • Read and acknowledge the electronic online consent form before the appointment.
  • Let our support staff know if you or anyone in your family has been ill with COVID-19 symptoms (fever, dry cough, shortness of breath).
  • If you or anyone in your home is feeling ill, please cancel your visit and work with our support team to reschedule when it is safe to do so. There will be no charge for cancellation.
  • Wash your hands immediately before and after the doctor’s visit.
  • Maintain a distance of 3 to 6 feet from the doctor and minimize closer distance periods to less than 5 minutes.
  • We strongly encourage all members of the family to wear masks, regardless of vaccination status. The veterinarian will be wearing a mask.
  • You may prepay for your visit over the phone or online with a credit card. Care credit, checks, and cash are also permitted.
  • If weather and pet temperament permits, consider having the visit outdoors
  • The doctor will call or text you when she is on the way and can discuss any of these protocols at that time
  • If you prefer to avoid the risk of transmission, you may talk to our support team or doctor about an unattended euthanasia, in which the doctor gently and lovingly euthanizes your pet without any owners present.
  • Most importantly, we ask our clients for their understanding and flexibility during this challenging time. Cancelling or rescheduling a client’s visit is a last-resort option and a decision that we do not take lightly. However, if our doctor is suddenly feeling ill or was exposed to a confirmed COVID-19 case, we will be in contact with you with alternative options.

We recognize that there is an inherent risk with all types of social contact and we understand that many people want to avoid that risk. Our doctor has some level of inevitable risk of exposure, just as the general public does, due to her family and activities of daily living such as grocery shopping. If you are interested in learning options for keeping your pet as comfortable as possible until the risk of COVID-19 lessens, we recommend that you contact your family vet for palliative care options or talk with a member of our team about options for unattended euthanasia.

As this situation unfolds, there may be additional recommendations handed down by the CDC or the Georgia Department of Health. We will monitor these and make changes to this plan as necessary. We promise to communicate transparently and clearly and do whatever we can to identify options and precautions to keep everyone safe and healthy.